How do I contact UKCIL?

If you have been through all of our FAQs and have not found the answer that you are looking for, you can always have a live chat with us via our website, where one of our team will be on-hand to help you with your query. The live chat button can be found on the bottom right corner of the website. 

You can also email us at We answer all queries within 48 working hours, but if an issue will take longer to resolve, we will always keep you updated. 

If you prefer, you are welcome to contact our friendly and supportive team at UKCIL on 0333 050 8010. We are available Monday to Friday, 10am - 4pm.